TEAMJOY WOVEN TEXTURE LLC
Thank you for shopping with TEAMJOY WOVEN TEXTURE LLC. We are committed to delivering your clothing products safely, accurately and in pristine condition within a reasonable delivery window.
All orders are processed within 1-3 business days (excluding weekends and U.S. federal holidays) after we receive your completed order confirmation and payment. In the event of high order volume, seasonal rushes or inventory shortages, processing times may be slightly extended. We will send a timely notification to customers if any substantial delays are expected.
Shipping fees for your order will be automatically calculated based on your shipping destination and package details, and clearly shown at the checkout page before you finalize your purchase.
Estimated delivery times (from shipment date):
- Standard Shipping: 10-18 business days
Please note that delivery times are only estimates and are not guaranteed. Delays may occur due to carrier disruptions, customs clearance procedures, extreme weather conditions, logistical limitations or public holidays.
Once your order has been shipped out from our warehouse, you will receive a shipment confirmation email containing full tracking information. Tracking details usually become available and searchable within 24-48 hours after the package is picked up by the carrier.
Please double-check and confirm that your shipping address is accurate, complete and valid at checkout. TEAMJOY WOVEN TEXTURE LLC shall not be held liable for orders delivered to wrong, incomplete or invalid addresses provided by the customer. If a package is returned to us due to address errors, additional reshipping fees will be charged to the customer.
Lost Packages
If your package is lost during transit, please get in touch with our customer service team within 7 days of the estimated delivery date for further assistance.
Damaged Items
If your order arrives with damaged items, please contact us within 48 hours of receiving the package and provide clear photos of both the damaged products and original packaging. We will carefully assess the situation and take prompt action to resolve the issue to your satisfaction.
Each clothing item comes with specific care labels; please follow the provided washing, drying and maintenance instructions carefully. TEAMJOY WOVEN TEXTURE LLC is not responsible for any damage caused by improper washing, improper drying, unauthorized alterations or improper use of the products.
For international shipments, customs duties, taxes or other import fees may apply according to the regulations of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or quoted shipping cost.
If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us:
- Company Name: TEAMJOY WOVEN TEXTURE LLC
- Phone Number: +1 404 493 7192
- Email: contact@nexorvella.com
- Physical Address: 313 E 3RD ST, PERRYVILLE, KY 40468 USA
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